If your client tells you that the consent link you provided will not open, there are a few likely causes.
WiFi blocking access
WiFi blocking access
WiFi providers have unique security configurations which may vary from one neighborhood to the next.
To find out if the consent link is being blocked by a WIFI provider, please have your client try the link on a mobile device with the WIFI disabled.
Browser settings
Browser settings
Depending on each person's unique browser settings, it is possible for the consent link to not function properly. Please ask your client to do one of the following:
Use a different browser.
Use a different device.
Clear the cache on their current browser try clicking the link again.
Firewall settings
Firewall settings
People who try to access the consent link from an office setting may have trouble if their company's firewall blocks the link. You may try these options:
Ask the IT team to mark our consent links as safe.
Adjust the privacy and security settings on your browser to mark our consent links as safe.
Use a different browser.
Use a mobile device that is not subject to the firewall settings.